These General Terms and Conditions have been prepared in accordance with the consumer protection regulations, the recommendations of the Slovenian Chamber of Commerce and Industry and international e-commerce standards. Online shop https://privacy-router.com managed by Privacy Router (WEB 3.0 d.o.o.), with registered offices at Polanškova ulica 13, 1213 Ljubljana-Črnuče, Slovenia.
VAT ID: SI26585917, Registration number: 9097270000. The company is registered at the District Court in Ljubljana.
The Seller undertakes to provide the following information to the Buyer at all times:
Company details (name, registered office, registration number);
Contact details (e-mail, phone);
Product features and after-sales service and warranty conditions;
Product availability;
Delivery terms;
Payment method;
Validity of the offer;
Withdrawal period and refund conditions;
Returns and complaints policy;
Complaints procedure and customer support contact.
The online product range is regularly updated. Products in stock are usually dispatched within 3 working days (next working day at the latest). You will be notified by email if an item is out of stock.
We offer free delivery exclusively to Slovenia and Croatia.
Delivery to Slovenia and Croatia:
Orders are delivered within 1-5 working days.
Customers can choose between the following payment methods at the end of the purchase:
Credit card (Visa/Mastercard) - Secure payment via Stripe.
Google Pay - Pay quickly and securely with Google Pay.
Apple Pay - Convenient payments with Apple Pay on supported devices.
SEPA direct debit - Payment directly from your bank account via SEPA Direct Debit.
All prices are in euros (EUR) and include VAT. Shipping costs are included unless otherwise specified. Discounts are not cumulative unless specifically stated.
Items can be added to your basket at any time before the purchase is complete. To place an order, enter your personal details and click "Place Order". Confirmation of the order is sent by e-mail.
The contract of sale is concluded when the Seller confirms the order. An invoice is issued and stored digitally.
The buyer has 14 days to withdraw from the contract. The costs of return are borne by the buyer. The products must be undamaged and in their original packaging. Products that have been opened and are no longer hygienic cannot be returned. If the product is defective, a complaint must be lodged within 14 days of receipt.
By making a purchase, the customer agrees to receive promotional notifications by e-mail or SMS. The data is stored securely and can be deleted at any time upon request.
The Seller is not responsible for the content of user reviews, but reserves the right to remove inappropriate comments.
We endeavour to provide up-to-date and accurate information, but we do not guarantee that pricing or availability information will always be absolutely correct.
Complaints can be sent to https://privacy-router.com. We will reply within 5 working days. Disputes are resolved by the competent court in Ljubljana.
Product information is for information only and does not constitute medical advice. For health problems, consult your doctor or pharmacist.
The Seller is obliged to issue an invoice for each product purchased.
The Seller may change the terms at any time. Buyers will be notified via the website. Changes will take effect 8 days after publication, except in cases where the law requires an immediate change.
The gift code can only be used once. It is non-transferable and non-refundable. Discounts are not cumulative unless specifically stated.
Privacy Router does not recognise any out-of-court dispute resolution provider as having jurisdiction. The EU Online Dispute Resolution platform is used: https://ec.europa.eu/consumers/odr.
The products comply with the Consumer Protection Act. The seller is liable for defects within two years of delivery.
The guarantee is provided if specifically stated and does not affect the right to claim for material defects.
